Frequently Asked Questions
Everything you need to know about your next big play.
When will my monthly Plate Crate ship?
All monthly crates typically ship between the 10th and 15th of each month. Once your crate is on its way, you will receive a tracking number via email to follow your gear's journey.
Can I customize the items in my crate?
While each month is a surprise curated by pros, we tailor your crate based on the player's age and shirt size provided during sign-up to ensure the best fit and performance.
What is your return policy for apparel and gear?
We offer a 30-day satisfaction guarantee. If an item doesn't fit or arrives damaged, contact our support team to initiate an exchange or return for store credit.
Do you ship internationally?
Yes, we ship our baseball and softball gear worldwide. Please note that international shipping rates and transit times vary depending on the destination country.
How do I cancel or pause my subscription?
You can manage your subscription directly through your account dashboard. You have the option to skip a month or cancel anytime before your next billing cycle.
Are the products in the crate high-quality brands?
Absolutely. We partner with top-tier sports brands and also include exclusive Plate Crate training aids and apparel designed to withstand heavy use on the diamond.